Returns/Refunds/ Exchange policy
Refund/Returns/ Exchange Policy
There are NO REFUNDS
What if my Essentials arrive damaged?
Please contact our support within 24-48 hours providing pictures of the damages for us to reconcile the inquiry.
(We will not be liable for any damages outside of this time frame)
- If the inquiry is valid after receiving the report you will be able to return the damaged product for a replacement of it
- Replacement will be shipped after support receives your return
There are no RETURNS on CUSTOM Jewelry!
Please be sure to check spelling and any modifications before submitting your request/payment.
Disclaimer:
At Eluxe, nothing is rushed—each piece is carefully handcrafted. Please allow up to 10 business days for creation, plus shipping. Thank you for your patience while we perfect your jewelry.
All Eluxe pieces are made to order.
Kindly allow 10 business days for production, plus shipping time.
Each piece is handcrafted with care to ensure the highest qual