What happens if I receive the wrong order?

We're sorry this has happened! Our team works exceptionally hard to fulfil every order correctly but due to the amount of orders we receive, unfortunately and in very rare cases, human errors can happen.

In the event you have received the wrong item, please Contact Us immediately with the following information to ensure that we can get this resolved for you quickly & efficiently:

  • Your order number
  • The name of the item you did not receive
  • The name of the item you received in its place
  • A clear photograph of the item you have received, including logo

Once we've received the above info, our Customer Support team will get this sorted for you ASAP!

All claims for orders arriving without the correct/missing items must be made within 3 days of the delivery date.


Can I change my order after it's been placed?

We're unable to cancel your order or make any changes to your order once you've hit the 'Order now' button, this includes the following:

  • Changing the item or size
  • Delivery/billing address
  • Adding items to your order
  • Shipping method

*If you input the incorrect address at checkout, we cannot be held accountable if your order gets misplaced. We are not liable to replace or compensate for *

Can I change my order once submitted?

NO, absolutely no changes can be made to the customization of jewelry pieces after 24 hours of submission

  • If you notice an error with your order please contact Support IMMEDIATELY to ensure that the correction is made within the timeframe.


 How long does it take for custom orders?

2-6 weeks making and processing of custom orders

Custom orders will take up to 6 weeks to arrive as these products are made to order and are subject to specific testing and quality control. Please note, even if next day delivery is selected for custom products as the shipment method, the 6 week delivery still applies. We advise selecting the cheapest shipping option.



    • What is the regular (ON HAND) processing time frame?

    1-4 business days days

    • What are the custom processing times?

    15-20days  business days




    (Processing and delivery time frames are separate)

    • What is the expected delivery time?
    • 2-5 business days.





    • How much is shipping is a flat rate of $10.00 for USPS
    • $15.00 for UPS
    • Orders over 250.00 will get free shipping
    • Why does my tracking disclaimer say “Label created” but I have received a shipping notification?

    (Once package is in the mail carriers possession I am no longer responsible for merchandise)


    Refund/Returns/ Exchange Policy 


    There are NO REFUNDS

    What if my Essentials arrive damaged?

    Please contact our support within 24-48 hours providing pictures of the damages for us to reconcile the inquiry.

    (We will not be liable for any damages outside of this time frame)

    • If the inquiry is valid after receiving the report you will be able to return the damaged product for a replacement of it
    • Replacement will be shipped after support receives your return


    There are no RETURNS on CUSTOM Jewelry!

    Please be sure to check spelling and any modifications before submitting your request/payment.


    What materials are used to fabricate The jewelry? 

    Eluxe Essentials is committed to fine quality. Our product materials are certified 14-18K gold, 925 sterling silver and genuine rhodium. We use the highest quality PVD plating. This process allows our gold plated jewelry to last longer than any typical gold plating you may be used to. We are constantly working to improve processes to ensure our products are the longest lasting on the market.


    Base metals include:

    - Stainless Steel

    - Brass

    - Sterling Silver


    What is  CZ AAA+ ?

    CZ Is short for Cubic Zirconia. CZ is a  colorless, synthesized diamond made of Cubic Crystalline  form of Zirconium that is hard, colorless and flawless. It’s so identical to a diamond , but it is an affordable alternative diamond. There are different grades of CZ, AAA+ is the highest quality.


    What is 925 Sterling Silver ?

    Sterling silver is an alloy of silver containing 2.5% pure silver and 7.5 % other materials.


    What are VVs ?

    We only offer VVs for customers' upon requests . If you would like to know pricing for this please email us SupportEluxeessential.com heading VVs inquire.

    VVs is a real diamond. VVs strands for Very Very Slightly Included.

    An “inclusion” is the official term for a diamond’s internal characteristics and a “blemish” is the term for a diamond’s external characteristics.

    On the clarity scale, VVS diamonds are one step below “flawless” diamonds. They are always clear of any imperfections to the naked eye and usually have no visible imperfections under 10x magnification.


    Care Instructions:

    Can I wear my pieces in water?

    We create our pieces with exceptionally high quality PVD plating to ensure that we provide the longest lasting jewelry on the market.

    This is not to say you shouldn't take precautions! High quality jewelry still requires care and attention.

    While we pride ourselves on the quality and durability of our pieces, we advise to keep pieces away from any harsh substances or chemicals to maintain its integrity and shine.


    • Swimming, especially in salt or high temperature water will shorten the lifespan of your jewelry. Chlorine can permanently damage any gold plated jewelry, so we suggest avoiding this.
    • Put all your jewelry on after you have applied all cosmetics, perfumes, lotions  and hair spray. These products contain chemicals that can damage.
    • Remove all Jewelry when  performing tasks that may cause damage such as cleaning, bathing, gardening, working out, etc.
    • Avoid exposure to chemicals such as chlorine, bleach, amnions etc.



    How to clean your jewelry ?

    ELUXE ESSENTIALS beautiful necklaces, bracelets, earrings and rings are of no use if you cannot show them off to the world. Keep your jewelry dry.  Getting your jewelry wet is always bad. It can lead to cracks, lack of shine and staining. Here at ELUXE we want to give you the best tips to care for your jewelry and make it more long lasting. Jewelry isn’t meant to be worn 24/7 give it a break and show some love to your other pieces of jewelry that you may want to purchase with us.

    It's important to know when to take your Jewelry off. Take your jewelry off  before bed, swimming, cleaning and playing sports.

    Do not wear jewelry then apply lotions, perfume or hairspray. Never wear silver jewelry when going swimming or at the Sauna, this too can damage your jewelry.


    To clean Jewelry:

    Small tip- keep silver away from gold jewelry. They should never share the same space.

    1. Place the jewelry in a gentle hot water bath.

    2. Add a few drops of dish soap

    3. Let the jewelry soak for five minutes

    4. Take the jewelry out and lay it on a soft cloth.

    5. Go over crevices with a soft  bristle toothbrush.

    6. Rinse and dry with a soft cloth.